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The Power of Content: Shaping a Culture Around Your Business

When it comes to approaching social media and the other communications deployed to build a brand or business it’s important to understand the significance of content and how it can be instrumental in developing and shaping the culture around your business.

Have you ever thought about your business in terms of culture?  Have you thought about the experience you’re providing to prospective clientele when they encounter or engage with your business?

These terms, when it comes to building a business are not typically given much consideration.  Marketing tends towards active advertising, promotion and selling rather than building an experience.

How do you feel when you’re being sold to?

We eagerly develop pitches and work to employ recommended techniques all geared to the end-game of generating leads, and ideally, sales; but how have we engaged our mission, values and personality to ensure that our communications represent the full picture of our business and ourselves, as entrepreneurs?Connect rather than simply sell.

UX, or User Experience, is often referenced when we talk about the performance of websites and apps,  but rarely do we explore the concept when it comes to the promotion of products and/or services – the business, itself.

Developing and shaping the culture, the experience, digitally – providing for the UX – is essential for growing a brand and business that looks to build trust as well as a sense of authority in the space.  Where, because of the type and quality of information you consistently provide, prospective clients feel compelled to engage with your business.

Look at your digital presence.  Explore your website and other communications, as well as digital assets, and see what they’re providing in UX. Try to evaluate the experience visitors might be having with your brand and whether or not there’s a culture developing that they might connect to.

What are you offering your audience before you try to sell them?

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Social Media & Content Marketing: Is it Good for Small Business?

 

Did you know that one in five relationships and one in six marriages was initiated online?  Over 67 percent of consumers utilize social media for customer service. The average person spends around an hour and 40 minutes browsing social media every day, and the number of internet shoppers in the US will reach 217 million, having spent about $4.846 TRILLION DOLLARS last year.

At this point in the Internet Age it’s evident everyone is pretty much on board with the power of social media in our lives, from dating to shopping to business development.

However, as a small business that caters to the online marketing needs of small and medium sized businesses and organizations I continue to encounter a big disconnect between small business owners and their concept of what social media means to their business.  Despite the fact that many of them are certainly part of the statistics mentioned above, they are still reticent about it embracing it as part of their over all marketing mix.

While I do successfully sell clients on the importance of Social Media and Content Marketing… it ain’t easy!

This isn’t to knock all the hard working folks in small business.  Not at all.

The fact is, in an effort to save precious marketing pennies, it’s not unusual for owners of small businesses to take a very hands on, DIY approach, to their online marketing.  Because we feel we have to.

To save money, we small business people will compromise what’s left of our limited hours in a day, taking great care in where we spend our small, if not meagre, marketing budget, but burning through our valuable time as though it were in limitless supply.

Theoretically, tackling online marketing can seem easy.  Most businesses have a Facebook page, after all.  but as a result of not having the expertise or adequate time, the activity is approached so casually as to be completely ineffective.  This haphazard approach, unfortunately, confirms their apprehension about the effectiveness of social media and they miss a great opportunity to expand the reach of their business, grow their following and properly develop an audience that can offer potential leads and prospective clients.

Here are a few vital reasons why social media should be taking greater priority, and, more often that not, be hired out to a professional.  Properly executed social media efforts should:

  1. Collect valuable customer insights:  Through daily active engagement and social listening, you can gather relevant customer data and use that information to make smarter business decisions.
  2. Increase brand awareness:  A presence on social media allows prospective and existing customers to easily find and connect with you.  It’s not unusual, even for brick & mortar businesses, to be frustrated by the fact their business, product or service is still yet relatively unknown to a great number of people in their town or city.  If yours is an online business, you can count on millions more having no idea you exist.
  3. Increase your website traffic:  Not only does social media help you direct people to your website, but the more social media shares you receive, the more positively your search ranking is impacted.  Social media allows you to leverage content to draw visitors from Facebook, twitter or any other channel to your website to learn more about your product or service.
  4. Establish your business as a thought leader in your space:  Social media allows you a free, frequent and far-reaching means to provide the information and resources important to setting you apart from your competition and becoming the ‘go to’ in your space.

To achieve these outcomes, it takes concentrated effort.  It’s strategic and done with explicit intention.  It’s more than a Facebook post of your product or service when you’re feeling obligated to do so.

If you can assign someone in-house with the relevant interest and expertise, good for you – do that!  If you really don’t have anyone, including yourself, that can make the necessary commitment, consider outsourcing to a professional who can fulfill the demands of social media and content marketing in a way that’s going to be meaningful to your business.

Of course, upended creative is happy to take this on for you!  Contact us below to learn more about effective content marketing strategy and implementation to help grow your business.

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Your Content Marketing: It’s Really Quite Simple… Just Not Easy!

 

I spent a lovely snowy afternoon yesterday talking to a small business, web design client about how she might amp up and generate engagement with not only her website but also her social media, specifically Facebook – tools integral to growing her business and expanding her influence and reach.  Essentially, her content marketing strategy.

She’s eager and willing and wanting to be able to handle it herself.  I was more than happy to consult with her about strategy and how to get started, taking those all-important first steps to getting into the necessary routine of taking the reins of her own content marketing.

Content marketing is really quite simple but don’t get to thinking it’s going to be easy!

I was VERY clear with her.  The principles involved in content marketing are really quite simple… they’re just not easy.  It’s not hard to get across the importance of the consistent creation and publishing of fresh, valuable content in increasing engagement on a website and social media.  Clients nod with understanding, albeit reluctant.

Where sh%t gets real is when I start outlining what they have to do, the action that inevitably has to happen to see real results.  Explaining even the initial phases of strategy which will require a commitment to consistent action in the form of writing, taking pictures and video, posting, publishing even on a weekly basis… the eyes glaze over, fingers reflexively clench around the pen in hand, an exasperated face palm.

The fun is talking about target market, the great product or service, all the great information to share.

But, let’s face it… the doing is a whole other can of worms.  My consultations with clients looking to explore expanding their reach, increasing engagement and traffic and, ultimately, see sales and business improve leave them feeling like they CAN do it.  But, unless action is taken in short order following the meeting, the challenge, and challenges, mount.  Excuses abound.

And, of course they do.  Managing a business and taking full responsibility for the active marketing of that business, even a small business, is a butt-load of work.  Overwhelm is inevitable with most small business people, and if they’re not naturally inclined to write and create content, taking that on in addition to the daily workload of running their business is a tough row to hoe.  Unfortunately, it falls off the list of to-do’s and is abandoned all together.

How do you eat an elephant?  Ummmmm… you don’t!

Forget about the big picture! This isn’t about tearing something huge into small, bite size chunks.  We don’t want or need to consider the hugeness of the task at all.  Let’s take the anticipated results, the increased sales, the business growth out of this initial equation.

We actually want to go back to the drawing board.  What excites you about your business?  What information do you have that not only will prove valuable to share, but will also set you apart from the competition as an authority in your field or marketplace?  What can you share – for free! – that will keep people wanting to know more.

Simply share that!  Share your enthusiasm for what you do; the product or service you provide; the supplementary information that can help build interest and buzz about your business.

5 simple steps to jump-start your content marketing

Here’s the simple outline I gave my client, a physiotherapist offering a range of services from orthopaedic and sports medicine to acupuncture to alternative healing therapies, committed to wellness and education:

  •  – Consider your range of services including the variety of workshops and courses you have in the works.
  •  – Take notes about each.  Jot simply in point form and make them detailed. Explore how each of the points might be developed as an independent topic for either blog or Facebook.
  • – Monthly: develop a blog post.  The workshops and courses she conducts are perfect for more in-depth, informational posts on the website; same goes for potential impediments such as flat feet or knocked knees that could benefit from a more fleshed out approach.  Share these posts on social media. Often!  Blog posts can be repurposed over and over with fresh headlines on Facebook.  Great for driving traffic!
  • – Twice weekly: Facebook posts with short tips, tricks, advice that include photos and even video as she tends to create these always as a matter of course for work.
  • – DO IT!!!

Given the gist of this post, clearly number 5 is the biggest challenge to seeing this strategy take shape and allow her to more fully develop her goals and actions moving forward.

At the end of the day, what seems a simple enough plan just may not be do-able, for any number of really good reasons.  That’s OK!

Fortunately, that’s where upended creative can come in!  Maybe your step #5 means hiring someone else who has the skills and makes the time to explore and implement your strategy to help you achieve your goals.  So be it… and we’re more than happy to help!

Meantime, in the spirit of taking action and how, like it or not, is essential to achieving just about everything we do in a day, big or small, take a look at this helpful little gem to help get the juices flowing!

Speaking of… time to get these homeschool kids of mine up and at ’em!  Simple, yes.  Easy?  Are you out of your mind?!?!

 

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The Marketing Funnel of Love: Content Marketing and Funnelling Leads

Marketing your business online can seem enough of a burden that many simply don’t even want to get started (see last post!).  

It wasn’t that long ago that adverts in the local paper, perhaps a radio spot or even a billboard were what you did to let people know you were out there.  It was a relatively known quantity, probably a sure thing at raising the profile of your business and, let’s face it, wonderfully passive.  Pay for a spot, whether it be magazine, TV, radio or billboard… and wait for the phone calls.

Build it, buy ad space… and they will come, right?

Not so, this brave new world of Internet marketing.  Marketing  your business has become a decidedly impassive endeavour.  It requires far more engagement on the part of business person to encourage engagement and, ultimately, legitimate leads on the part of the target market.

Developing leads and increasing sales through the use of blog and/or social media :  creating useful, engaging and perhaps even inspiring content can be the difference between converting a new customer and making a sale or not.  If you’re looking to dip your toe into the roiling waters of what is now known as content marketing here is a bit of an introduction to the route both business and prospect have to travel.

The Content Marketing Funnel is a great tool to help visualize the phases a prospect must experience to go from cold to client. 

Blogs are fantastic facilitators of awareness

… but do very little to facilitate evaluation and conversion.

Unfortunately, most content marketing stops at blogging.  Without a doubt, blogs play a major role in content marketing, but they’re only a part of the bigger picture. You might be surprised to learn that, in most cases, a blog is not actually the most lucrative form of content marketing.

Your content, from blog to social media to email to podcast, helps to set you apart from your competition.  It serves to elevate you as an authority in your market and engages and hopefully grows your community and target audience.  But without providing the necessary content to close the deal, fulfill evaluation and conversion, it’s essentially for naught as I’m sure you’re already painfully aware, it’s these steps that are essential to the growth and success of your business.

Certainly as you consider what takes a cold prospect to paying customer the Content Marketing Funnel will provide you a foundation, some tried and true steps, that can ensure you are growing the awareness, leads and conversions that will grow your business.

Content marketing must incorporate the Marketing Funnel.

Content Marketing Funnel Explained

For that prospect who has no clue who you are or what you do to become your customer they’ll need to travel this funnel.  Let’s take a look at what lies ahead of them in more detail:

  1. Awareness – your prospect must, of course, first become aware that there is a problem and that you and your business have the solution for it. What facilitates the awareness is the content you provide them at the top of the funnel. This is where you dazzle prospects with your informative and entertaining blog posts, photographs, social media updates, graphics, email & newsletters and anything else you might present in digital, audio or print form.  This is your opportunity to educate, inform, inspire and, wherever possible, entertain.  This is often where most content marketing ends.  Make sure you are providing the appropriate content that moves prospects to the next step…
  2. Evaluation – This is where potential customers evaluate the multitude of choices available to them.  This includes what you’re offering as well as that which is offered by your competitors.  Bear in mind, one of the choices is also to take no action at all.  At this stage what are you providing that keeps them moving through the funnel? Coupons or discounts, free resources, maybe simply a quiz or survey to guide their interest. Host a contest or an event, maybe a webinar offering a free introduction to the solution you’re providing.  Don’t forget about testimonial or client stories!  These are fantastic opportunities to provide the confirmation prospects need to move on to the next phase of the funnel.
  3. Conversion – Calls to action!  The moment of potential action… a decision has been made and your lead is buying what you’re selling, so give them ample opportunities to make it so! What was once a prospect needs as many clear opportunities as you can provide to be converted into customer.
  4. Purchase – Ka-ching!  But will it be one purchase or an ongoing relationship resulting in a repeat customer?

 

There is a lot to consider as you lay out your content marketing strategy – a necessary step!! – and the Content Marketing Funnel is an integral part of understanding exactly what steps your prospects will need to travel in order to convert to paying customers.

Want to see what a Content Marketing Funnel might look like for your business?  Scroll down and get yourself a FREE consultation!

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No Time for Social Media?

With a background in design and development, part of creating something useful and effective for the client is understanding exactly how they plan to use their new or refreshed web presence.

With small businesses, who often utilize their website as simply electronic business card, when confronted with the question about Social Media and how actively they plan to engage in it, it’s not unusual for the client to wince, if not outright cringe, and vehemently insist, “No, no social media – I don’t have time to worry about tweeting and Facebook.”

And they’d be right.  They feel as though they don’t.  Particularly if they haven’t done it before.

I’m a content creator.  And, as such I tend to proselytize the power of fresh content and maintaining a variety of channels to promote product and/or service to not only do the important work of building community and audience, but actual business.

As my clients protest, I sit back resigned but understanding, well aware how daunting the task appears.

Chances are you’re using social media on a regular basis already

I don’t leave it there, however.  Social engagement and utilizing social channels are too valuable to let go without a stronger pitch.  I get them thinking about it further by asking a couple of simple questions:

  1. Who is your target market.  To whom will you be directing your more conventional advertising efforts?
  2. What is your favourite way to communicate?  For instance, are you partial to quick, entertaining anecdotes; do you take a lot of pictures with your phone?

 

Social Media for Small Businesses

Only a couple of questions, but they can provide important insights to someone who doesn’t consider marketing through social media right for them.

Chances are pretty good that most people are contributing in some way or other to a particular channel in their regular day-to-day.  It’s just a matter of better directing that effort to marketing their business.

In retail?  Use the snaps you’re already taking to flesh out your Instagram or Facebook accounts as you consider your greater messaging and how that can be implemented in hashtags directed to your market to gain followers.

Have a landscape business?  Same goes.  There’s nothing better than a visual to use before and afters as well as progress snapshots to better promote your services.

Social media becomes yet another business asset

These are only a couple of examples, but they work regardless the industry.  Real estate, construction, technology, you name it… all industries where social media can be effectively leveraged to grow your community, following and, ultimately, leads.

As you build out your content it becomes another asset of your business, creating a space that you occupy, contributing to the value of your product or service.  And, better than your conventional avenues of marketing, largely free.

So, before discounting entirely, ask yourself the two simple questions above, and then give it a go.  If you keep at it a while, you might actually be surprised that you 1. actually might enjoy it a little and, 2. reap the tangible benefits of connecting with your people, growing your following and increasing your potential for leads and sales.

If you’d like more information on how social media will work for your business, please don’t hesitate to ask – scroll down!

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3 of the Best Reasons to Use Instagram for Your Business

If there were any skeptics who saw the rise of social media as merely a quickly passing trend, they couldn’t possibly have anticipated that, 16 years ago yesterday, Facebook would be celebrating yet another birthday connecting over 100 million people every month.

In the sea of status updates, we’re all looking for that little something to help us grab a little piece of the news feed.  In 2014 mobile media consumption surpassed online for the first time with more than 100 million daily active users.  This activity included 1.6 billion daily likes, and 20 billion – yes, 20 BILLION!! – shared photos. If you’re looking at the millennial market, those numbers are even higher.

The number of photos shared gives us all the data confirmation we really need.  Which only serves that with over 300 million Instagram users – and growing – the visual platform is a no-brainer for developing your brand and building business.  Here’s why:

1. Instagram allows for a consistent visual representation of your brand

An image has the power to inspire as it informs and there is nothing like a picture to convey a message and tell, or show, the story of your brand.  From historical images to that which happened today, providing consistent visual updates of your work, service or product engages your community and audience on an entirely different level.

No matter the industry, any company can create visual campaigns to reach their targeted audience, sharing interesting and evocative imagery along with creative captions.

2. Instagram is effective for engaging with your followers and growing your community

Social media users are eager to share stories and experiences visually and Instagram offers a one of the best platforms to do this.  Content on Instagram is simply more sharable, easier to understand, and far more universal than other types of content.  Keep in mind, however, that in order to capture the attention of your audience you must be active on the platform, creating content that is not only engaging but also shareable for your target audience.

3. Instagram-mers are far more likely to interact with your content

Instagram is the best social and mobile platform for brands to reach audiences that are willing to engage.

A recent study by Forrester Research found that Instagram users were 58 times more likely to like, comment, or share a brand’s post than Facebook users and 120 times more likely than Twitter users. Instagram is the channel that continues to grow as data indicates that users are moving away from Twitter and Facebook,  rather investing their time in Instagram.

Marketing is about reaching consumers to invoke a change in their behavior, giving them a call to action.

Instagram is beautifully simple to use.  It’s full of potential with people eager to connect with a brand on a more intimate and tangible level.

If you’re not marketing on Instagram, you’re missing out.

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